Wednesday, April 23, 2014

No difference: Apple Support is a blackhole.

Oh my ... guys. I am losing my battle with Apple. It makes no to me but it is happening. The past couple of days ... have been pure-shit. Grrr!

If you think your super expensive laptop made in the USA is better than a super cheap model  made in China/Korea/Spain, then think again! Apple, as company, works hard to maintain its  image as being perfect (including the support they provide).... but as I recently learned, they are no different than any other company. It is only an image for your brain, it is marketing.

In the 20 years that I have been using laptops, I have NEVER EEEEEEEVER had as many  problems as I am having with my Apple laptop. I repeat NEVER has a battery exploded. Yes, you heard me! Exploded like a BOMB! I have had a number of laptops – including laptops from HP, IBM, Lenovo, and Acer - and have never had this happen to me. The batteries in those laptops generally last for five to six years. While that isn’t great, it’s standard for the market.

This time, after just four years, the battery in my macbook exploded. Oh man! This is not normal. You could tell me the battery would end its life without charge … but my macbook went from holding a charge for 3 hours (about 500 cycles) to exploding. Apple is telling me it is normal. WTF! That is not normal. It must be investigated. Either Apple didn’t listen to me or they don't want to listen to me. I expected the battery in my macbook to last for at leaste another 2-3 years. After all, that is the norm … and it is what I expected having paid such a hefty price for it. Grrrr!

So, now I ask myself - Why did I pay double the price for a macbook, if it will only last half the  time? It makes no sense. All I can say is … Lesson learned!

My incident ID: 597671455. Apples response: "Normal end. We don't have a procedure to solve it"

Here are pictures of my laptop – post explosion:




In this thread (Mavericks - power use / service battery) there are right now: 65658 Views and 342 Replies. Nothing more to say.

:(

(thanks for the translation Ken)

Update1: 10.9.3 does not solve the issue (at the moment)
Update2: I lost my battle. I have bought this battery: http://www.amazon.es/gp/product/B008XXK5XS/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1
Update3: At the moment: two weeks with this new battery and i think the temperature is higher than the original battery when it is charging but it is ok. About 4.30h of battery autonomy.




9 comments:

  1. well I don't think its normal but I don't think you're right about other laptops being as durable and good as macs, Ive had experienced, in more than 15 years, HP, Dell, Compac, IBM and none none of them even compares to the quality and durability you get from a MAC, las time I had a super duper utlra everything Dell the mother board just melted because it could not stand the graphic card and the heat was not dissipated by the vent which by the way sounded worst that an old car...since then this is my second mac first one I still have it for more that 4 years, had to replace the battery recently and it's like new and a new Retina 13 inch one I just purchased in December and I'm more than happy with it. So sorry to hear from your case you should definitively take it to apple service they were very responsive when I changed my battery (less than 10 minutes)

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    Replies
    1. Thanks for the comment..... No signal of the apple support department..... :(

      Delete
    2. Sorry.... *from the apple support department :(

      Delete
  2. Did it damage your laptop beside the explosion? What are the damages?

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    Replies
    1. Hello antonita,

      No check yet. My macbookpro is open and I am hoping to find a solution. Perhaps I buy a chinesse battery to try to check the system....I don't know yet.

      :(

      Delete
    2. That's unfortunate. Will you please update me in regards to that.

      Thank you in advance

      Delete
  3. I have updated the post with these three points:

    Update1: 10.9.3 does not solve the issue (at the moment)
    Update2: I lost my battle and I have bought this battery: http://www.amazon.es/gp/product/B008XXK5XS/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1
    Update3: At the moment: two weeks with this new battery and i think the temperature is higher than the original battery whe it is charging but it is ok. About 4.30h of battery autonomy.

    ReplyDelete
  4. Thanks for your information its helpful to us

    ReplyDelete